Returns & Refunds Policy
We want you to be satisfied with your purchase.
1. Return Period
You may request a return within 10 days of receiving your order.
2. Conditions for Return
To qualify for a return:
Item must be unused and in original condition
Item must include original packaging
3. Non-Returnable Items
Items marked as final sale
Used or damaged items (not due to our fault)
4. Damaged or Incorrect Items
If you receive a defective or incorrect item:
Contact us within 7 days of delivery
Provide photos as proof
We will offer a replacement or full refund
5. Refund Process
Refunds are processed after inspection of returned items
Funds will be returned to the original payment method within 5–10 business days
6. Return Shipping Costs
Customers are responsible for return shipping unless the issue is due to our error.
VELTRIXONN
Address: BAGU, PRINGGARATA, LOMBOK TENGAH, NUSA TENGGARA BARAT, INDONESIA
Contact: support@veltrixonn.com
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